Exchange Policy

General Exchange Terms

If you do not receive the product you ordered, or if any defect is found, you are eligible to request an exchange within 5 days of receiving the item.

To process an exchange:

parcel opening video is mandatory for all exchange requests. The video must clearly show the shipping label and order number.

72 hours of receipt), your exchange order will be processed and shipped within the next 15 business days.

Exchange Not Applicable In the Following Cases

An exchange will not be processed if:

personalized or customized product.

Note: Customized or personalized products are non-exchangeable under any circumstances.

Custom Orders – Exchange and Alteration

We strive to deliver a perfectly tailored jacket on the first attempt. However, we understand custom fits may occasionally need adjustments.

Alteration Policy for Custom Orders

first alteration free of cost.

ship the jacket back to us at your own expense.

sizing guide and provide accurate body measurements at the time of placing your order.

If you have any questions about your eligibility for exchange, please contact our customer service team before initiating a return.

To apply for an Exchange: Click here

INFO: 

Warehouse Address: Shop no.A-39, Mohammadpur, Ram Mandir Wali Gali, Near Bhikaji Cama Place, New Delhi - 110066

Email: customleather.info@gmail.com

Call: ‎+918700852159 | +918595009115